Why Did Zillow Stop Flipping Houses?
Zillow’s Decision to Stop Flipping Houses
Zillow, the popular real estate website, made an unexpected announcement in 2018 that it would stop buying homes through its Instant Offers program, ending their experiment in the iBuying market. Zillow’s Instant Offers program allowed homeowners to receive all-cash offers for their homes with the option to close the sale quickly. The reasons behind Zillow’s decision to stop flipping houses relate to the challenges that came with managing these types of properties, especially when it came to working with overworked professionals in the home industry.Overworked Professionals in the Home Industry
The people who perform these roles – inspectors, contractors, and agents are overworked, and Zillow was forced to stop purchasing new homes until it was able to manage the homes it already has. Zillow Real Estate Group President Greg Schwartz said in a statement, Selling a home is an incredibly complex transaction, involving many different people and companies over an extended period of time. Our goal was to provide sellers with a more transparent and efficient experience, but we have seen from our own experience in the market that there are complexities within the space that can’t always be anticipated.Zillow’s Struggle to Manage Existing Homes
Zillow’s decision to buy homes cash had many advantages. It allowed homeowners to sell quickly to a reputable buyer, it reduced the time it took for a home to be sold, and it complemented Zillow’s existing businesses. However, with owning the homes came the added responsibility of managing them. Zillow struggled to manage the properties, especially in terms of maintenance and repairs. Zillow relied on brokers and contractors to make repairs, which was complicated with many properties.- Zillow found managing homes was more difficult than originally anticipated
- The company struggled with maintenance and repairs on their own homes
- Using brokers and contractors to complete repairs proved to be complicated